Policy for the Collection and Sharing of Customer Information
- Our commitment to safeguarding your private information is unwavering. All data collected from our customers, including but not limited to names, ages, email addresses, phone numbers, and addresses, is used solely for official purposes.
- Furthermore, personal and confidential information, such as debit or credit card numbers and OTPs, is securely stored on our servers to facilitate the seamless purchasing process for our customers. We absolutely refrain from engaging in any unauthorized sharing of your information with any third party, including our vendors and wholesalers.
- This stringent approach is adopted to enhance the quality of customer service and streamline the purchasing process. It eliminates the need for customers to repeatedly provide their information when buying medicines through our portal.
- It’s important to understand that registration is optional. You are not obligated to sign up or register on our portal to make a purchase.
- We collect email addresses to share our weekly newsletter with you. Subscribing to our newsletter keeps you informed about the latest medicine brands available and upcoming releases you may be interested in trying.
- While a newsletter subscription is not mandatory, it is a convenient way to stay updated on special offers and discounts. Our newsletter delivers news about medication offers, new arrivals, highly discounted brands, as well as monthly, weekly, or daily promotions.
- Rest assured, your email address will not be used for any unauthorized or spam communication. If you are concerned about missing our emails, please check your spam folder in case you have designated unknown sources as suspicious in your email settings.
- Upon the completion of each online transaction, an e-receipt will be sent to your email, providing a record of your purchase.
- We employ cookies on our portal to expedite the buying and checkout processes for our customers.
- This allows us to store essential information for a faster and more efficient browsing experience on our online platform.
- All our online transactions occur through a secure and efficient online payment portal protected by an SSL gateway, ensuring swift processing and authentication of the transaction’s recipient.
- For added security, OTPs are sent to both your email and mobile number to verify each online purchase.
Refund and Cancellation Policy
- Products ordered through our portal may be canceled, with a typical 7-day deadline for domestic and international customers. We do not validate cancellations requested after this 7-day period from the date of purchase.
- Additionally, we offer the option to exchange products. Our dedicated executives will physically verify the product before processing an exchange.
- Please note that we do not provide cash refunds; instead, refunds are processed online and directly credited back to the customer’s account.
Sharing Your Reviews
If you wish to share your experiences with us, including reviews of the medicines you’ve used, brand and dosage recommendations, or your feedback on the payment and checkout process, we encourage you to do so. However, sharing your experiences is entirely optional, and we respect your choice if you prefer to maintain your anonymity.
Thank you for choosing our services, and we remain committed to ensuring your privacy and security throughout your online shopping experience.